Terms of Service

Last updated: February 27, 2026

These Terms of Service ("Terms") govern your access to and use of the LeadResponse website at leadresponse.co and the LeadResponse application (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Overview of the Service

LeadResponse is a software-as-a-service platform that helps businesses automate Instagram direct message conversations using artificial intelligence. The Service enables users to automatically engage leads who comment on or message their Instagram Business or Creator accounts, qualify those leads through AI-powered conversations, and guide them toward booking an appointment.

The Service integrates with Instagram through Meta's official APIs and is subject to Meta's Platform Terms and policies. Use of the Service does not guarantee any specific business results, response rates, or appointment bookings.

2. Eligibility

To use the Service, you must:

  • Be at least 18 years of age.
  • Have the legal authority to enter into these Terms on behalf of yourself or the business you represent.
  • Have a valid Instagram Business or Creator account connected to a Facebook Page.
  • Comply with Instagram's Terms of Use, Meta's Platform Terms, and all applicable laws and regulations.

3. Account Registration

You must create an account to use the Service. You agree to provide accurate and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us immediately at support@leadresponse.co if you become aware of any unauthorized use of your account.

4. Instagram Account Connection

To use the core features of the Service, you must connect your Instagram Business or Creator account through Meta's official OAuth authorization flow. By connecting your account, you grant us permission to access and use the Instagram data described in our Privacy Policy, in accordance with the permissions you authorize.

You represent and warrant that you have the authority to connect the Instagram account and grant these permissions. You may disconnect your Instagram account from the Service at any time through your account settings, which will stop the Service from accessing new data from that account.

You acknowledge that the Service depends on Meta's APIs, which may change, become unavailable, or impose new limitations at any time. We are not responsible for disruptions caused by changes to Meta's platform, API rate limits, or policy updates.

5. Acceptable Use

You agree to use the Service in compliance with all applicable laws, Instagram's Terms of Use, and Meta's Platform Terms. You agree not to:

  • Use the Service to send spam, unsolicited messages, or messages that violate Instagram's messaging policies.
  • Use the Service to harass, deceive, or mislead Instagram users.
  • Misrepresent the nature of AI-generated messages (for example, by claiming they are from a human when a user directly asks whether they are speaking with a bot, where required by applicable law).
  • Use the Service to collect or store personal data from Instagram users for purposes other than facilitating the specific business interactions enabled by the Service.
  • Use the Service for any unlawful purpose, including discrimination, surveillance, or fraud.
  • Attempt to reverse-engineer, decompile, or extract the source code of the Service.
  • Interfere with or disrupt the Service, its servers, or its networks.
  • Resell, sublicense, or redistribute the Service without our prior written consent.
  • Circumvent any rate limits, security measures, or access restrictions of the Service or any connected third-party platform.

We reserve the right to suspend or terminate your account if we determine, in our reasonable discretion, that you have violated these Terms or any applicable law or platform policy.

6. AI-Generated Messages

The Service uses third-party AI models to generate conversational messages on behalf of your Instagram account. You acknowledge and agree that:

  • AI-generated messages are produced automatically and may not always be accurate, appropriate, or reflective of your business's views.
  • You are responsible for reviewing the AI's configuration, including the business information and tone preferences you provide during setup.
  • You are ultimately responsible for all messages sent from your Instagram account through the Service, including AI-generated messages.
  • The Service includes the ability for you or your team to intervene in conversations at any time. You are responsible for monitoring conversations and taking over when necessary.
  • We do not guarantee that AI-generated messages will achieve any particular outcome or that leads will book appointments.

7. Fees and Payment

Pricing

The Service is offered on a per-lead pricing model. Current pricing is available on our website. We reserve the right to change our pricing at any time, with at least 30 days' notice for existing subscribers.

Trial

New users may be eligible for a trial period as described at the time of signup. Trial terms, including duration and pricing, will be clearly communicated before you are charged.

Billing

Payments are processed through Stripe. By subscribing to the Service, you authorize us to charge your payment method on a recurring basis in accordance with the billing cycle you select. You are responsible for keeping your payment method current.

Refunds

Fees are generally non-refundable. If you believe you have been charged in error, contact us at support@leadresponse.co within 14 days of the charge, and we will review your request.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of that period.

8. Intellectual Property

Our Rights

The Service, including its design, code, features, documentation, and branding, is owned by LeadResponse and protected by intellectual property laws. These Terms do not grant you any ownership interest in the Service.

Your Content

You retain ownership of any content you provide to the Service, including business information, configuration preferences, and data from your Instagram account. You grant us a limited, non-exclusive license to use this content solely to provide and improve the Service.

Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual license to use that feedback for any purpose without compensation or attribution.

9. Third-Party Services

The Service integrates with third-party services, including but not limited to Instagram (Meta), Calendly, Google Calendar, Stripe, Anthropic, and OpenAI. Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party service.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including lost profits, lost revenue, lost data, or business interruption, regardless of the theory of liability.
  • Our total aggregate liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total fees you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless LeadResponse and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, your violation of any third-party rights or applicable laws, or the content of messages sent through the Service on your behalf.

12. Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if:

  • You breach these Terms or any applicable law or platform policy.
  • Your use of the Service poses a security risk or may cause harm to other users or third parties.
  • Your account has been inactive for an extended period.
  • We are required to do so by law or by Meta.

You may terminate your account at any time by contacting us at support@leadresponse.co or through your account settings. Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

13. Modifications to the Service and Terms

We may modify, update, or discontinue the Service or any part of it at any time. We will make reasonable efforts to notify you of material changes.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

14. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

Informal Resolution

Before filing any formal dispute, you agree to contact us at support@leadresponse.co and attempt to resolve the dispute informally for at least 30 days.

Arbitration

If informal resolution is unsuccessful, any dispute arising out of or related to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall be conducted on an individual basis and not as a class action.

Exceptions

Either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

15. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and LeadResponse regarding the Service.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure failures, or changes to third-party platforms such as Meta's APIs.